Refund Policy

Taxes
All prices are exclusive of value-added tax.

E & OE:
The contents of this catalogue have been compiled from information received from our producers, and while every effort is made to
correct mistakes, size and specifications may change without prior notice.

DELIVERY CHARGES:
Free delivery on orders over €220. Packing and delivery for orders under €220, €18 per consignment.

WARRANTY:
All products come with a minimum of one year's parts warranty, excluding bulbs, door seals, tubes, breakables, baskets, shelves, pizza stones, electrical elements, and glass. RTB, return to the base cost borne by the owner. Full warranty mainland Ireland only.

By purchasing with us, you're accepting our terms and conditions.

WEEE:
To comply with the legislation which came into effect in January 2007 regarding waste electrical and electronic equipment, we are committed to a safe and healthy environment. When such products reach the end of their lifespan, they must be put into a recycling system by your own waste provider, or we can arrange this at a nominal fee to cover expenses.

INSURANCE:
Please remember to include any equipment acquired from us on your insurance. Take care to cover loss of food, injury and any other perils.

TERMS AND CONDITIONS:
Please ask for a new up-to-date copy of our terms and conditions, and we will arrange to have it forwarded to you immediately.

DAMAGES:
We cannot accept any claims for goods signed for in good condition and marked unchecked. However, if goods are damaged, please reject delivery and then notify your supplier immediately.

SITE SURVEYS:
We strongly recommend site surveys if you are purchasing cold rooms, warewashing equipment, large items and any other items you are not sure will fit in or connect to your existing gas, electricity, waste or water supplies.

INSTALLATION OF EQUIPMENT:
It is always recommended to use professional engineers to install your new equipment. New gas laws came into force in January 2009.

PAYMENTS:
For information on payments, i.e. credit cards, bank transfers, 30-day accounts, and leasing options, please contact us. Note: It can take up to 15 working days for some cheques to clear.

RESTOCKING:
25% restocking charge on unopened products. 50% restocking charge applicable on products without packaging. Customer to pay transport costs back to our warehouse. No returns accepted after 30 days. Notice must be given in writing.